This week Clear Returns officially launched their analytics software with retail partner M&Co, Scotland’s leading independent fashion retailer.
M&Co will take advantage of this unique predictive analytics software that can spot problem products, processes, suppliers and customer behaviours fast – giving them the ability to make cost-effective decisions quickly and reduce their return rates from the online channel.
CEO of Clear Returns, Vicky Brock commented:
“We’ve now proven our technology works with UK and European High St retailers. We’re a UK top 100 Startup, Big data Venture Challenge winner and IBM Smartcamp winner, beating tech startups from across Europe for IBM’s most coveted technology prize. We have launched our technology officially with customer M&Co - one of the largest, privately-owned fashion retailers in the UK. The 3 month pilot project is aimed at delivering significant savings by reducing returns from the online channel.”
Nichola Toner, Website and Customer Services Controller at M&Co added,
We’re working with Clear Returns as it fits with our innovative approach to ensuring that we deliver quality and service to our customers at an affordable price
“M&Co has a very successful ecommerce operation, which is becoming increasingly important to the company-wide performance and we seek out and take a lead with best practices. Customer experience and operational efficiencies are essential to the profitability of the online channel and tackling returns are key to both. We’re working with Clear Returns as it fits with our innovative approach to ensuring that we deliver quality and service to our customers at an affordable price.”
The aim of this project is to not only reduce return rates, but in turn deliver significant cost savings as well as profit margin increases – and we have every belief that this is just the beginning of a successful partner relationship between M&Co and Clear Returns.