“incredibly clever, terrific technical ability”

— Jim Duffy, CEO Entrepreneurial Spark

Through sophisticated data analysis and a combination of product and customer modelling, Clear Returns identify the causes of returns and, more significantly, the customers most impacted.

This means you can minimise the negative impact of returns on the business and your customers, without hiring an expensive data science team.

Our award winning returns intelligence platform merges key data from ecommerce, stores, and warehouse systems to provide you with a consolidated and predictive view of the impact of returns on overall performance, along with prioritised, actionable outcomes.

This means marketing, customer service, content management and even buying and discounting decisions can be based on intelligence that will grow keeps and therefore grow profits.

If you’re a multichannel or ecommerce retailer selling at least £7 million of non-food items online, we’re sure your organisation will benefit from our multi award-winning technology (including Ecommerce Innovation of the Year and Best New Product).

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Julie Ashworth

Julie Ashworth, a highly experienced retail leader, is Chairperson of Clear Returns.

She is also founder and Managing Director of Broadreach Retail – providing specialist leadership consulting services to global blue chip retailers, spear-heading projects to re-align board & operational structure to enable change to occur more rapidly for the betterment of customers, stores & profitability.

Julie built her formidable retail reputation with Tesco. She was Retail Operations Director of Liberty, with full P&L responsibility for sales at the iconic central London headquarters, and Retail Director for the Spirit Group, executing the turnaround strategy that led to a sales increase of 12% in two years.

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Vicky Brock

Clear Returns founder & CEO, Vicky Brock, recently won Innovator of the Year at the FDM Everywoman in Technology Awards. She is a Director Emeritus of the Digital Analytics Association and previously worked with Google Analytics, HP and Tesco Clubcard.

She co-founded award winning digital insight agency Highland Business Research, running the company for 7 years and leading the company to become Scotland’s first Google Analytics Certified Partner and first Google Analytics Authorised Trainer outside the US. She recently served 4 years on Board of the US-based Digital Analytics Association & speaks internationally on retail analytics, entrepreneurship and women in technology.

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Stephen Budd
Head of Product

Stephen’s background lies in making sense of data and building a coherent and convincing stories that can be used to drive business planning and optimisation. A strong background in humanities and business is combined with a focus on the technical and practical to develop systems and processes that eliminate the ‘pain points’ in doing business.

Stephen co-founded and managed Highland Business Research with Vicky Brock and is a Google Analytics Certified Partner. He previously worked as a data product manager at the London Stock Exchange.


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Isabel Rhodes
Head of Operations

Isabel Rhodes is a former regional operations manager of Sainsbury’s with 20 years of experience within the company and the retail sector.

She started her career as a trainee manager for Sainsbury’s and held senior leadership roles within the company for over eight years. As a regional operations manager she handled over 500m revenue and operated a 3500 colleague base. Now at Clear Returns as our Head of Operations, she brings a wealth of retail experience and leadership to the company.

As Clear Returns’ head of operations, Isabel takes ownership of our retail customer service delivery from end to end and cross functionally works with the product,technical, data, marketing and PR team.

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Pawel Kublas
Software Developer

Pawel brings key technical specialities to the team and leads the development of our robust system architecture. He received a PgD and an MSc in Advanced Computer Systems Development within Scotland, after initially studying in Poland.