2015 saw the introduction of the Consumer Rights Act on 1 October, which has a number of implications that impact particularly on the e-commerce logistics business.
Perhaps the most obvious is its potential to put more pressure on returns networks.
eDelivery spoke to one of the Acts authors, Jo Swinson, former Under Secretary of State for Employment relations, consumer and postal affairs, now a non-exec director at returns intelligence company, Clear Returns. We talked about some of the Act’s objectives, consequences and benefits.
I started by asking whether the Consumer Rights Act adequately balances the needs of both retailer and consumer, or whether it merely tilts things too far in shoppers’ favour.
“We wanted to make rights simpler and to reduce uncertainty,” Swinson tells me. “And we worked very closely with businesses as the Bill was being developed, prior to it becoming an Act.”
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