Posted by Ellie May - 7 - 2013 0 Comment

Our research shows that the largest proportion of returns are often caused by first time, dissatisfied customers. These customers were dipping their toe in the water and trying out a new retailer but ended up disappointed with the product they received.   Continue Reading →

Posted by Ellie March - 14 - 2013 0 Comment

Increasingly customer reviews are influencing purchasing decisions, something that several research studies have highlighted.   One particular summary of this research that Continue Reading →

Posted by Vicky July - 9 - 2012 0 Comment

UK consumers feel increasingly frustrated and disappointed about returning garments.   Our research uncovered that fit was the main reason that consumers had to return items with a staggering 80% of returns being made for this reason.   Almost half of the customers in our sampl...

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