Returns Intelligence Software
Clear Returns intelligence technology offers ecommerce and multichannel retailers the chance to preserve more of their profits by understanding and tackling product returns.
By integrating with the ecommerce platform and warehouse, the software highlights the products, processes, suppliers and customer behaviours causing costly returns, giving you a chance to act and preserve more of the transaction value.
Our data model triggers easy to understand business reporting and triggers action alerts of the day, which you and your partners can act on.
Would you like to be considered for an exclusive trial of ECHO, the latest version of our software? Sign up here for more details.
Customer Value Scoring
Establishing customer loyalty is one of the most profitable things a retailer can do. While about a third of customers show significant loyalty to their favourite shops, a small subset of customers stands out for their either their exceptional value or their exceptional cost to serve.
Maintaining loyalty from high-value customers should be a top priority for retailers. The Clear Returns model segments customers by their lifetime profitability which factors in their return behaviour and cost to serve. This allows retailers to target their marketing and service approaches more effectively and profitably while also enhancing customer satisfaction.
Clear Returns offer bespoke consultancy services around returns and profitability analysis.
The data team can provide detailed recommendations by analysing non-live data sets, such as a previous season of data, in report form to provide detailed insight into your product performance, returns and buying history and flags up any errors or issues that you can then act upon.