It is easy to dismiss returns as someone else problem – someone in operations or the warehouse maybe. But helping …
What eBay sellers can teach retailers about avoiding returns
With razor thin margins, a return leaves an eBay seller out of pocket. The same is true of larger retailers, …
IMRG Connect – it’s all about the customer
Some of the UK’s leading fashion retailers joined industry association IMRG and their members for IMRG Connect this week – …
Technology and the customer experience
Retailers need to get serious about the customer experience, lip service no longer cuts it, one liners like “make their …